Helpful information for your stay at Hutchinson Health

At Hutchinson Health, we want you to feel at home during your stay with us. Every member of our team is committed to providing you with exceptional care, making sure that you feel comfortable and supported.

Whether you’re here for a clinic appointment or a hospital stay, you’ll find a wide range of services and amenities to keep you comfortable:

Wi-Fi, phone and TV –You’ll find free wireless internet throughout the hospital, as well as in two marked areas in our parking lots. Patient rooms are equipped with televisions and phones.

Dining options –The Dining Center serves a range of foods, including gluten free, sugar free and vegetarian options. It’s open to the public at mealtimes. Grab-and-go breakfast items are available from 7:30 to 10:30 a.m. Grab-and-go lunch items are available starting at 11:30 a.m., and hot lunch is served starting at noon until 1:30 p.m. Dinner is served from 5 to 6 p.m.

Spiritual care –There is a small chapel located across the hall from the Emergency Center. Pastors and social workers from the community are available to help meet your religious and spiritual needs. To connect with these services, talk to your nurse.

Gift shop – Gift Shop now open Wednesday, Thursday, Friday from 9:30AM to 3:30PM.

We are a smoke-free environment. We ask that you do not smoke anywhere on the hospital campus, including entrances and walkways.

In order to keep our patients, guests and care team healthy during the COVID-19 pandemic, reduced visitor guidelines are in effect.

Bring the following information with you to your scheduled admissions appointment:

• Your current health insurance cards (If you have more than one insurer, bring the information for each one.)
• Any paperwork that your doctor gave you or that arrived in the mail ahead of time
• Picture ID and your social security number
• A parent or guardian, if you’re under 18
• Your health care directive, power of attorney or living will, if you have one

Bring anything you use for healthy living, including your glasses, hearing aids or cane. You may also be more comfortable having your own pajamas, bathrobe, toiletries and slippers with you. Young children should bring their favorite blanket or toy for comfort.

Unless your doctor tells you to bring your medicine, it’s best to leave it at home. However, bring a list of the medicine you’re taking, the dosage, and what (if any) you’ve taken the day of admission.

It’s best to leave valuables at home or with a trusted person for safekeeping.

We’re committed to delivering the utmost in patient care, putting quality, health and safety at the forefront of everything we do. To measure the quality of care, we turn to the people who know best: our patients. We collect extensive survey data, rating many things from communication with your care team to the cleanliness of your room. You may receive an email, phone call or mail-in survey after your stay.

Hutchinson Health has been at the forefront of efforts to identify and enhance patient safety. Some of the strategies we follow to deliver safe, effective patient care include hand washing best practices and a culture that focuses on safety, as well as our Red Slipper program, in which patients who might be at risk of falling are asked to wear special red non-slip socks that help our care team easily identify and assist them.

We do not allow threats, aggression, abuse, harassment or discrimination toward anyone for any reason. We will take action to ensure the safety of all patients, staff and guests.

If you have questions, concerns or compliments about the safety or quality of patient care, please let us know. You can email us at compliments-concerns@hutchhealth.com. Please include your name, the patient’s name, your contact information and the service date. You can also call us at 320-484-4609 or 800-454-3903.

We are a Joint Commission-accredited facility. If your concern is not resolved to your satisfaction, you have the right to request a review by The Joint Commission Office of Quality and Patient Safety.

• Office of Quality and Patient Safety, The Joint Commission
  One Renaissance Blvd.
  Oakbrook Terrace, IL 60181
• Minnesota Board of Medical Practice
  2829 University Ave. SE, Suite 500
  Minneapolis, MN 55414
  800-657-3709
• Office of Quality & Patient Safety
  85 East Seventh Place, Suite 220, PO Box 64970
  St. Paul, MN 55164
  800-369-7994
• Office of Ombudsman for Long-Term Care
  PO Box 64974
  St. Paul, MN 55164
  800-657-3591

It’s our responsibility to ensure that your medical records stay confidential and that they are maintained and released in accordance with the law.

You can request your medical records online. To get started, sign in to our website. Select My Care, and then select Health Records.

You can also fill out a Patient Authorization for Release of Protected Health Information form to request access to your patient health information.

If you’d like your care team to verbally share information with family or friends, please use this Permission to Verbally Discuss Protected Health Information (PDF).

If you’d like to request a change to your medical records, please use this Request for Correction/Amendment of Health Information (PDF).

There are three options to return forms:

1. Fax the form to 952-883-3084
2. Drop it off in the secure box on the wall near the clinic entrance
3. Mail the form to:
   Hutchinson Health
   ATTN: Release of Information
   1095 Hwy. 15 S
   Hutchinson, MN 55350

You can access your immunization records when you sign into your account. You can also access them through the Minnesota Immunization Information Connection or ask your primary care doctor.

We charge a reasonable, cost-based fee for copies of medical records.

• There is a flat fee of $6.50 plus tax for electronic copies of medical records that are a combination of electronic records and paper copies.
• There is a 10 cent charge per page for paper copies of medical records that are a combination of electronic records and paper copies.
• There is an 8 cent charge per page for electronic copies of medical records that are paper copies.

It usually takes 5-7 business days for us to provide copies of your medical records after we receive payment, depending on the type of records and the dates of service you request.

You have certain rights as a patient in a Minnesota hospital. It’s important for you to know about these rights so you can take an active role in your health care and promote your well-being and recovery.

As a patient at Hutchinson Health, we hope that you take an active role in your care. We expect that you will be responsible for things such as providing accurate information about your health and asking questions if you don’t understand your treatment options.