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HealthPartners Online Health Account and Billing Frequently Asked Questions

Enrollment Questions

Your Medical Record

For My Family

After I Have Enrolled

Technical Questions 

Billing Questions


Enrollment Questions

What is the new HealthPartners online health account?

The HealthPartners online health account offers you personalized and secure online access to portions of your health records. It enables you to securely use the internet to help manage and receive information about your health. With this account you can:

  • Request medical appointments.
  • View your health summary and electronic health record.
  • View test results.
  • Request prescription renewals.
  • Access trusted health information resources.
  • Communicate electronically and securely with your medical care team.

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Why do I need a new online health account?

We are now partnered with HealthPartners and upgrading to their patient software system.  With this upgrade, it will provide a new online health account with added features making scheduling and receiving care easier.
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Is there a fee to create and use this new online health account?

No, it is a free service offered to all our patients. Hutchinson Health will continue to respond to basic health concerns or follow up questions from a recent visit at no charge.  If additional care is needed you may be asked to schedule an appointment.
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How do I sign up?

There are multiple ways to sign up.  Go to our website and click on the blue “Sign in” tab.

  1. If you have recently seen our care team an activation code was created on your after-visit summary paperwork. This code will enable you to log in and create your own username and password.
  2. If you were not issued an activation code, you may call your primary care clinic to get one or ask to sign up during your next office visit.
  3. You can also create an account with your insurance card.

Who do I contact if I have further questions?

Contact our website support team Monday-Friday 8 a.m.-5 p.m. by calling 952-993-0725 or 877-726-0203.
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Your Medical Record

When can I see my test results?

Your test results are released to your online health account after your physician has reviewed them. This is generally within 1-2 days after your visit.
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Why are certain test results not shared electronically?

Your provider is able to determine which types of test results are able to be accessed through your online account. Further, tests of a very sensitive nature are not released. You may call your primary care clinic to obtain non-published results.
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If some of my health information is not correct, what should I do?

Your information comes directly from your electronic medical record at your doctor’s office. Ask your doctor to correct any inaccurate information at your next clinic visit. Your health information is reviewed and updated in your electronic medical record each visit.
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If I send a message to my doctor or nurse, when can I expect a reply?

You will generally receive an answer within 1-2 business days. Please note that the online health account should not be used for urgent situations. Please contact one of our clinics or the hospital if the situation requires immediate attention or dial 911 if it is an emergency.  We will continue to respond to medical messages in regard to basic health concerns or follow up questions from a recent visit,  at no charge. If additional care is needed you may be asked to schedule an appointment.
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What are the medical message guidelines?

  • Messages are documented in your chart and cannot be omitted.
  • We will continue to respond to medical messages in regard to basic health concerns or follow up questions from a recent visit,  at no charge. If additional care is needed you may be asked to schedule an appointment.
  • Messages can only pertain to the patient that is the account holder. Messages in reference to other patients need to be in their own chart for accuracy.

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For My Family

Can I view a family member’s online health account?

Yes, you can. This is called Proxy access and allows a parent (or guardian) to log in to their personal online health account, and then connect to information regarding their family member. Complete a Proxy Consent Form and return it to one of our medical facilities to request access to this convenient service.
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Can I ask questions regarding a family member from my online health account?

The online health account offers direct access to your personal health record and communicating about another individual’s information would be placed in your health record. This information would not appear in the correct health record and could potentially jeopardize medical care.
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Can my spouse and I share one online health account?

No, due to the sensitive nature of medical information, each adult must sign and submit a Release of Information request and establish their own online health account.
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After I Have Enrolled

I forgot my password. What should I do?

You may contact our website support at  952-993-0725 or 877-726-0203 to request a new, secure password. You may also click the “Forgot password” link on the sign-in page to reset your password online.
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Can you send me a new activation code as I have lost it, let it expire or did not receive it?

Contact our website support team Monday-Friday 8 a.m. – 5 p.m. by calling 952-993-0725 or 877-726-0203.
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Where can I update my personal information (e.g., home address, email or change my password)?

Sign in to your account to update any information.
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Technical Questions

How is my online health account secured?

We take great care to ensure your health information is kept private and secure. Access to information is controlled through secure activation codes, personal usernames, and passwords. Each person controls their password, and the account cannot be accessed without that password. Unlike conventional email, all messaging is done while you are securely logged on to our website.
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What is your Privacy Policy?

The HealthPartners online health account is owned and operated by HealthPartners and is fully compliant with federal and state laws pertaining to your privacy. Your name and email address will be treated with the same care and privacy given your health records, and will never be sold or leased.
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I was logged out of my online health account, what happened?

We aim to protect your privacy and the security of your information. While logged in if your keyboard remains idle for 15 minutes or more, you will be automatically logged out. We recommend that you log out of your account if you need to leave your computer for even a short period of time.
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What do I need to use my account?

You need access to a computer connected to the Internet and an up-to-date browser (such as Internet Explorer).
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My activation code does not work, what should I do?

For your security, your activation code expires after 30 days and is no longer valid after the first time you use it. If you still have problems, contact us at 1-877-726-0203.
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Billing Questions

Why did I receive two bills from Hutchinson Health?

Depending on your date of service, you may receive multiple bills. They are not duplicates.

  • Medical services dated October 31st and prior will be from our old Patient Software System.
  • Medical services starting Nov 1st will be from our new Patient Software System.

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Why is each adult in the household receiving a bill?

Our new Patient Software System identifies each patient as the person responsible to pay the bill.  Each adult in a household will now receive their own bill.  This is for accuracy and privacy.
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