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Emergency Services

Hutchinson Health’s Emergency Department is open 24 hours every day.

Our Urgent Care is open Monday through Thursday 8am-7pm, Friday 8am-5pm, and Saturday 9am-12pm. Hutchinson Health provides a Registered Nurse in both our Urgent Care and Emergency Department to triage (assess) all patients within a few minutes of arrival. This heightened patient care process called “Care That Fits” will give new arrivals quick accesses to a medical evaluation to get them to the setting that best fits their individual needs. Urgent Care is located within the Hutchinson Health Clinic and our Emergency Department entrance is located on the northeast corner of our campus.

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To assist us in your treatment we recommend you prepare for an unexpected emergency by following these 11 steps:

Know when to call 911.

If you or someone with you is facing a life-threatening situation such as loss of consciousness, breathing trouble or excessive bleeding, call 911. Emergency operators may be able to give you advice to help handle the situation while waiting for the paramedics/EMTS to arrive to provide aid and transport.

If possible don’t go to the emergency department alone.

Ask someone to drive you, keep you company, and take treatment instructions.

Keep important medical information with you.

Create an “emergency file” to bring with you that contains copies of your insurance cards, a list of medications, chronic conditions, allergies (particularly drug allergies) and a general health history. If you are an existing patient of ours your records will be accessible by our staff.

Be prepared to wait.

Every emergency situation is different. We will assess and prioritize your medical need when you first arrive. You will be seen in the order of the seriousness of your condition.  Your patience is appreciated.

Always ask questions.

Don’t be afraid to ask questions. We want you to be informed. If something doesn’t make sense ask us to explain it again.  We want you comfortable with your instructions.

Know your insurance coverage.

We treat all patients regardless of ability to pay, but be familiar about out-of-pocket expenses, co-pay, and check your insurance policy for emergency department protocol. Some insurance companies will not pay for services if you do not notify them within 24 hours of the emergency room visit.  So be sure to check with your carrier when you leave.

Medications.

If it is after hours for area pharmacies you may be provided prescriptions by our Instyemed located in our Emergency Department Waiting Room.

Hutchinson Health Ambulance

Be honest about your injury or situation and don’t be afraid to ask for privacy if you need it.

We need the facts to properly assess and treat your situation. Do not be afraid to tell us if you are taking birth control pills or Viagra, you’re pregnant or HIV positive, or have other sensitive information. It’s important we know to be able to provide safe treatment.  If you feel threatened at home please share this with our staff.  We are here to help.

Get all your post-treatment instructions in writing.

We will provide these but make sure you understand how to care for yourself and what to expect in terms of healing and recovery before you leave. Use the instructions to share with your primary provider so they are informed.

Be clear about follow-up.

As long as your symptoms do not worsen after discharge you should not return to the emergency department. Before leaving ask your treating physician if you should follow up with your primary physician during normal office hours.

Leave valuables at home.

If possible leave personal valuable items at home.

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