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Quality & Safety

Hutchinson Health is committed to delivering the utmost in patient care, putting quality, health, and safety at the forefront of all our actions.

We want to encourage you to take an active role and help us to heighten communication and feedback. Through public reporting, we aim to gather and share as much information as possible to maintain the highest quality and safety standards possible.

Please review the following information about Hutchinson Health. We encourage you to learn about our quality improvement measures, as well as our patient safety initiatives that our staff is committed to each and every day.

ICSI Member LogoHutchinson Health is a member of ICSI whose mission it is to champion the cause of health care quality and to accelerate improvement in the value of the health care delivered by their medical group members and health plan sponsors. Through ICSI’s unique collaboration and trust with Hutchinson Health, we are able to accomplish this together by being grounded in evidence-based medicine, and by tackling and solving our community’s most complex health and health care system problems. Learn more about ICSI.

Patient Experience

In measuring the quality of care and service, we turn to the people who know best: our patients. We collect extensive survey data rating numerous variables.

Here are the quality measures and why they are important.

COMMUNICATION WITH NURSES
COMMUNICATION WITH DOCTORS
STAFF RESPONSIVENESS
PAIN MANAGEMENT
EXPLANATION OF MEDICATIONS
CLEANLINESS OF ROOM
QUIETNESS OF ROOM
INFORMATION ON RECOVERY AT HOME
OVERALL HOSPITAL RATING
WILLINGNESS TO RECOMMEND

Patient Safety

Patient safety has become a topic of concern throughout the health care industry. Hutchinson Health has been at the forefront of efforts to identify and enhance patient safety.

A culture of quality and safety starts at the top and is embraced by employees throughout the organization. Dr. Steve Mulder, our President and CEO, was recognized by the Minnesota Hospital Association with the Patient Safety Leadership Award.

Creating a culture of patient safety involves many tactics such as promoting good hand hygiene to prevent the spread of disease, keeping patients safe from falls, tending to high-risk patients to prevent pressure ulcers (also known as, bed sores) and more.

Here are some of the strategies we follow to deliver safe, effective patient care and ways you can help ensure your safe care.

SAFE FROM FALLS
PREVENTING FALLS
SAFE SKIN
SAFE ACCOUNT
SAFETY CULTURE

Timely & Effective Care

From the emergency room to the examination room to the hospital room, successful medical care depends on three key factors:

  • A prompt and accurate diagnosis
  • The most effective known treatment, delivered in a timely manner
  • An individualized, comprehensive follow-up plan to monitor and maintain health

The expert physicians and medical staff, as well as access to the most advanced technology and techniques, all contribute to how effective and safe the care you receive will be.

Here are some of the areas where we constantly measure our performance based on proven scientific protocols for ensuring the best patient outcomes.

Heart Failure Care
Surgical Care
Pneumonia Care
Emergency Department Care
Preventive Care
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