Hutchinson Health is committed to delivering the utmost in patient care, putting quality, health, and safety at the forefront of all our actions.
We want to encourage you to take an active role and help us to heighten communication and feedback. Through public reporting, we aim to gather and share as much information as possible to maintain the highest quality and safety standards possible.
Please review the following information about Hutchinson Health. We encourage you to learn about our quality improvement measures, as well as our patient safety initiatives that our staff is committed to each and every day.
- How Hutchinson Health measures on Timely & Effective Care for 10 conditions
- Information on our Patients’ Experiences
Hutchinson Health is a member of ICSI whose mission it is to champion the cause of health care quality and to accelerate improvement in the value of the health care delivered by their medical group members and health plan sponsors. Through ICSI’s unique collaboration and trust with Hutchinson Health, we are able to accomplish this together by being grounded in evidence-based medicine, and by tackling and solving our community’s most complex health and health care system problems. Learn more about ICSI.
In measuring the quality of care and service, we turn to the people who know best: our patients. We collect extensive survey data rating numerous variables. You may receive an email, telephone or mail survey to help us improve our care.
Here are the quality measures and why they are important.
When I left the hospital, did I have a good understanding of the things I was responsible for in managing my health.
When I left the hospital, did I clearly understood the purpose for taking each of my medications.
Patient safety has become a topic of concern throughout the health care industry. Hutchinson Health has been at the forefront of efforts to identify and enhance patient safety.
A culture of quality and safety starts at the top and is embraced by employees throughout the organization.
Creating a culture of patient safety involves many tactics such as promoting good hand hygiene to prevent the spread of disease, keeping patients safe from falls, tending to high-risk patients to prevent pressure ulcers (also known as, bed sores) and more.
Here are some of the strategies we follow to deliver safe, effective patient care and ways you can help ensure your safe care.
In hospitals throughout the United States, slips and falls are among the most common adverse hospital occurrences reported in patients age 65 and older.
At Hutchinson Health we’re working to reduce and eventually eliminate falls that result in injury. Here are some of the strategies we use and ideas for patients and families.
“Red Slipper Program” All Hutchinson Health Hospital patients are formally assessed for fall risk. Patients identified “at risk” for falls are given specific preventative instructions and assistance. This includes being asked to wear special red non-slip socks so nurses and staff can easily identify and assist them.
Monitoring and Communication
Patients are encouraged to use call lights to notify their nurse every time they want to get out of bed. Hutchinson Health also uses an advanced monitoring system that alerts nurses when patients at risk for falling attempt to get up on their own.
You can help prevent falls too.
How you can help You can help prevent falls too.
- Keep your call-button near you, and do not hesitate to use it.
- Always ask for help from the nursing staff if you need to get out of bed or use the bathroom—especially at night or if you have an IV line.
- When moving about, make sure there is enough light to see.
- If you use eyeglasses, keep them near you and use them you get out of bed.
- When getting out of wheelchairs or using a walker to stand up, make sure the wheels are locked.
- Let a staff person know about any fluids or objects on the floor that could cause a fall.
Keeping hands clean is an important way to prevent the spread of infection. “Hand hygiene” is a term that applies to the way we clean our hands either by washing them with soap and water or using antibacterial hand sanitizers.
Your nurses, doctors and other healthcare providers – as well as your family members and visitors – should always wash their hands before they touch you. Feel free to remind them each time. You should also wash your hands, especially:
- Before eating
- Before taking medications
- Before entering and after leaving the another patient’s room
- After using the restroom
- After blowing your nose, coughing or sneezing
Initiative & National Patient Safety Goal
A current patient safety initiative of the Minnesota Hospital Association, Safe Account provides a road map for accounting for surgical items used in the operating room.
National Patient Safety Goal
The purpose the National Patient Safety Goals is to improve patient safety. The goals focus on problems in health care safety and how to solve them.
At the foundation of successful patient safety and quality improvement efforts is a culture of patient safety within the hospital. A strong safety culture can help minimize medical errors. Hutchinson Health is committed to providing the highest quality, safest care to patients.
Timely & Effective Care
From the emergency room to the examination room to the hospital room, successful medical care depends on three key factors:
- A prompt and accurate diagnosis
- The most effective known treatment, delivered in a timely manner
- An individualized, comprehensive follow-up plan to monitor and maintain health
The expert physicians and medical staff, as well as access to the most advanced technology and techniques, all contribute to how effective and safe the care you receive will be.
Here are some of the areas where we constantly measure our performance based on proven scientific protocols for ensuring the best patient outcomes.
Your satisfaction is important to us. We are here to respond to any concerns, complaints, compliments or suggestions regarding your care.
If you feel the services provided have in any way compromised patient safety or does not meet accepted quality of care standards, please ask to speak to a manager.
We are a Joint Commission-accredited facility. If your concern is not resolved to your satisfaction, you have the right to request a review by The Joint Commission Ofﬁce of Quality and Patient Safety.
- Office of Quality and Patient Safety, The Joint Commission
One Renaissance Blvd
Oakbrook Terrace, IL 60181; fax 630-792-5636
The Joint Commission website
- Minnesota Board of Medical Practice
2829 University Ave. SE, Suite 500
Minneapolis, MN 55414; 800-657-3709
- Ofﬁce of Quality & Patient Safety
85 East Seventh Place, Suite 220, PO Box 64970
St. Paul, MN 55164; 800-369-7994
- Ofﬁce of Ombudsman for Long-Term Care
PO Box 64974
St. Paul, MN 55164; 800-657-3591
- Minnesota Attorney General’s Office
651-296-3353 or 800-657-3787