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Quality & Safety

Hutchinson Health is committed to delivering the utmost in patient care, putting quality, health, and safety at the forefront of all our actions.

We want to encourage you to take an active role and help us to heighten communication and feedback. Through public reporting, we aim to gather and share as much information as possible to maintain the highest quality and safety standards possible.

Please review the following information about Hutchinson Health. We encourage you to learn about our quality improvement measures, as well as our patient safety initiatives that our staff is committed to each and every day.

ICSI Member LogoHutchinson Health is a member of ICSI whose mission it is to champion the cause of health care quality and to accelerate improvement in the value of the health care delivered by their medical group members and health plan sponsors. Through ICSI’s unique collaboration and trust with Hutchinson Health, we are able to accomplish this together by being grounded in evidence-based medicine, and by tackling and solving our community’s most complex health and health care system problems. Learn more about ICSI.

 

Patient Experience

In measuring the quality of care and service, we turn to the people who know best: our patients. We collect extensive survey data rating numerous variables.

Here are the quality measures and why they are important.

COMMUNICATION WITH NURSES
COMMUNICATION WITH DOCTORS
STAFF RESPONSIVENESS
PAIN MANAGEMENT
EXPLANATION OF MEDICATIONS
CLEANLINESS OF ROOM
QUIETNESS OF ROOM
INFORMATION ON RECOVERY AT HOME
OVERALL HOSPITAL RATING
WILLINGNESS TO RECOMMEND
 

Patient Safety

Patient safety has become a topic of concern throughout the health care industry. Hutchinson Health has been at the forefront of efforts to identify and enhance patient safety.

A culture of quality and safety starts at the top and is embraced by employees throughout the organization. Dr. Steve Mulder, our President and CEO, was recognized by the Minnesota Hospital Association with the Patient Safety Leadership Award.

Creating a culture of patient safety involves many tactics such as promoting good hand hygiene to prevent the spread of disease, keeping patients safe from falls, tending to high-risk patients to prevent pressure ulcers (also known as, bed sores) and more.

Here are some of the strategies we follow to deliver safe, effective patient care and ways you can help ensure your safe care.

SAFE FROM FALLS
PREVENTING FALLS
SAFE SKIN
SAFE ACCOUNT
SAFETY CULTURE

Timely & Effective Care

From the emergency room to the examination room to the hospital room, successful medical care depends on three key factors:

  • A prompt and accurate diagnosis
  • The most effective known treatment, delivered in a timely manner
  • An individualized, comprehensive follow-up plan to monitor and maintain health

The expert physicians and medical staff, as well as access to the most advanced technology and techniques, all contribute to how effective and safe the care you receive will be.

Here are some of the areas where we constantly measure our performance based on proven scientific protocols for ensuring the best patient outcomes.

Heart Failure Care
Surgical Care
Pneumonia Care
Emergency Department Care
Preventive Care

Patient Satisfaction

Your satisfaction is important to us. We are here to respond to any concerns, complaints, compliments or suggestions regarding your care.

If you feel the services provided have in any way compromised patient safety or does not meet accepted quality of care standards, please ask to speak to a manager.

We are a Joint Commission-accredited facility. If your concern is not resolved to your satisfaction, you have the right to request a review by The Joint Commission Office of Quality and Patient Safety.

  • Office of Quality and Patient Safety, The Joint Commission
    One Renaissance Blvd
    Oakbrook Terrace, IL 60181; fax (630) 792-5636
    The Joint Commission website
  • Minnesota Board of Medical Practice
    2829 University Ave. SE, Suite 500
    Minneapolis, MN 55414; (800) 657-3709
  • Office of Quality & Patient Safety
    85 East Seventh Place, Suite 220, PO Box 64970
    St. Paul, MN 55164; (800) 369-7994
  • Office of Ombudsman for Long-Term Care
    PO Box 64974
    St. Paul, MN 55164; (800) 657-3591
  • Minnesota Attorney General’s Office
    651-296-3353 or 1-800-657-3787
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